Hello,
What does this mean? See attached.
Also, there is a misspelling in the error message. "intrument" instead of "instrument".
Thank you for your help. MC is #1.
John
No Instrument-Specific Error
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Henry MultiСharts
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Hello John,
In order to analyze this case please send the following information to support@multicharts.com:
1) MultiCharts logs (if you have not restarted the platform. Logs from the previous run are erased when you start MC).
In MultiCharts go to Help->Feedback->Send logs. Please let me know that you have uploaded the logs.
If you want to send the logs manually please follow this guide: https://www.multicharts.com/trading-sof ... harts_Logs
2) In MultiCharts go to File->New->Open Order and position tracker window-> Orders tab->make sure you are not filtering the information in columns, then go to File->Export to excel.
Highlight the orders in question.
Please also export the information from the Logs tab and send us for analysis.
In order to analyze this case please send the following information to support@multicharts.com:
1) MultiCharts logs (if you have not restarted the platform. Logs from the previous run are erased when you start MC).
In MultiCharts go to Help->Feedback->Send logs. Please let me know that you have uploaded the logs.
If you want to send the logs manually please follow this guide: https://www.multicharts.com/trading-sof ... harts_Logs
2) In MultiCharts go to File->New->Open Order and position tracker window-> Orders tab->make sure you are not filtering the information in columns, then go to File->Export to excel.
Highlight the orders in question.
Please also export the information from the Logs tab and send us for analysis.