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Can't obtain symbol list from IB

Posted: Nov 15 2012
by madjae
Hi there,

I'm having trouble obtaining a symbol list from IB within the "Insert Symbols Into Portfolio" dialogue.

The detail area just continues to say Connecting... and the logs within Quotemanager just show a "Connecting to symbollist data for <symbol> STK" message every 6 seconds or so.

My broker connection works fine, and I can enter directly within the charts IB:<symbol> to obtain chart data, so the interactions with IB seem to be working apart from this...

Any ideas?

Regards
Scott

Re: Can't obtain symbol list from IB

Posted: Nov 16 2012
by Andrew MultiCharts
Hello madjae,

1. Please make sure everything is set up in QuoteManager as it described in this instruction.
2. What do you type before you click Lookup, when you add symbol?

Re: Can't obtain symbol list from IB

Posted: Nov 16 2012
by madjae
Hi there Andrew

Yes followed those instructions to the letter. No improvement thus far.

Cheers
Scott

Re: Can't obtain symbol list from IB

Posted: Nov 17 2012
by Andrew MultiCharts
What do you type before you click Lookup, when you add symbol?
Please add the symbol to IB TWS, make a right-click -> Contract Info -> Description -> make a screenshot of the description and upload it here.