MultiCharts: Trading Software for Automated Trading and Backtesting

I've created a custom sound to use for my Audio Alert. I find the file ok, and it tests perfectly. However, when the alert is generated in real time, it plays the default sound, not the new custom sound. Any ideas as to what is going on?

Dear Sir,

Please go to the Alerts tab of the Format Study window and make sure that your custom settings has been saved. Please check Use as Default if you are going to use the new sound for all your studies.

CHecked to make sure it was saved and it was. Still not getting the correct sound.

Also, make sure you've saved the workspace after selecting another .wav file;
if you changed the alert sound, then exited the workspace without saving and loaded it again, the default sound will be active.

Still not working. Funny thing is that it works for one time frame and not the next. Any other ideas as to why it won't work?

Please send the workspace and the .wav file by email to akramer@tssupport.com and tell on which resolution it works and on which does not. Need to try this out.

I just emailed you the sound files and work space.

Ok, thanks, I will try those out and email the findings as well as post here for the others' information.