Hi,
A few time i have had the following message come up requiring the restart of MC
I use "pulseway" to alert me of any stopped processes critical to my trading.
However with the popup shown here, the process doesn't end until I click "close the program". Therefore I don't get the alert at point of failure.
Any ideas how I can change this? Is there a log generated when this popup appers that I could create an alert for? Is there a registry edit solution whereby the process terminates without the popup?
Thanks!!
Alerts for an APPCRASH - "Multicharts64 has stopped working"
- Dave Masalov
- Posts: 1712
- Joined: Apr 16 2010
- Has thanked: 51 times
- Been thanked: 490 times
Hello,
Please collect and send us MC logs and dump files after the problem occurs but before restarting MC using MC Dumper as described here: https://www.multicharts.com/trading-sof ... lect_Dumps
Alternatively, you can come to our Live Chat Mon-Fri from 6:30 AM to 3 PM EST after the problem occurs but before restarting MC so we can collect all necessary information ourselves: http://messenger.providesupport.com/mes ... pport.html
Please collect and send us MC logs and dump files after the problem occurs but before restarting MC using MC Dumper as described here: https://www.multicharts.com/trading-sof ... lect_Dumps
Alternatively, you can come to our Live Chat Mon-Fri from 6:30 AM to 3 PM EST after the problem occurs but before restarting MC so we can collect all necessary information ourselves: http://messenger.providesupport.com/mes ... pport.html