Page 1 of 1

No Instrument-Specific Error

Posted: Apr 27 2015
by mcjohn
Hello,

What does this mean? See attached.

Also, there is a misspelling in the error message. "intrument" instead of "instrument".

Thank you for your help. MC is #1.

John

Re: No Instrument-Specific Error

Posted: Apr 30 2015
by Henry MultiŠ”harts
Hello John,

In order to analyze this case please send the following information to support@multicharts.com:
1) MultiCharts logs (if you have not restarted the platform. Logs from the previous run are erased when you start MC).
In MultiCharts go to Help->Feedback->Send logs. Please let me know that you have uploaded the logs.
If you want to send the logs manually please follow this guide: https://www.multicharts.com/trading-sof ... harts_Logs
2) In MultiCharts go to File->New->Open Order and position tracker window-> Orders tab->make sure you are not filtering the information in columns, then go to File->Export to excel.
Highlight the orders in question.
Please also export the information from the Logs tab and send us for analysis.