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Chart trading not working

Posted: Nov 10 2022
by pitrader
If I place a trade with chart trading activated, I cannot trade from the chart because none of the levels (entry, stop, and target) are illustrated on the chart. I have chart trading active on the chart, but nothing is showing. Anybody had this problem and how did you resolve? Thanks

Re: Chart trading not working

Posted: Nov 10 2022
by Svetlana MultiCharts
Hi pitrader,

Please make sure the options to show orders and positions are enabled in Format Chart Trading.

Re: Chart trading not working

Posted: Nov 10 2022
by pitrader
Hi Svetlana. I checked and they are all enabled. But still they do not appear on the chart.

Re: Chart trading not working

Posted: Nov 11 2022
by Svetlana MultiCharts
Are the orders displayed in the Order and Position Tracker?
Probably your chart does not include the price levels of your orders. Then you can compress the price scale.

Re: Chart trading not working

Posted: Nov 14 2022
by pitrader
Hi Svetlana. The orders are displayed in the Order position Tracker, however the price levels are not displayed within the chart even after compressing the price scale. Are the price levels displayed within the chart for SIM as well as Realtime?

Re: Chart trading not working

Posted: Nov 15 2022
by Svetlana MultiCharts
Hi pitrader,

The chart shows orders which you have in the account that is selected in the Chart Trading Panel.

If the correct account is selected, but orders still do not appear, please come to our live chat MON-FRI from 6:00 AM till 1:00 PM EST for assistance via remote connection. Live Chat is accessible from our web site.

Re: Chart trading not working  [SOLVED]

Posted: Nov 15 2022
by pitrader
Hi Svetlana. Thank you for your assistance. That sounds like a good idea.