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Portfolio trader stuck loading data

Posted: Jul 04 2024
by Kghiasv
Hello,

I am trying to trade 16 crypto instruments with portfolio trader using Kraken but I cannot actually take the system live as it gets stuck on loading data. I have tried restarting the system, uninstalling and reinstalling multicharts, using an older version of multicharts, and pressing cancel and trying again, which sometimes loads in more data than the last time, but ultimately gets stuck again. I have also tried loading the data on my other computer which is very powerful but it still fails to load and go live.

In the quote manager logs it shows it loading the data slowly but then stopping.

Any help would be appreciated.

Re: Portfolio trader stuck loading data

Posted: Jul 12 2024
by Polly MultiCharts
Hello Kghiasv,

Please download the latest release from our Download page and install it as it includes some recent fixes and improvements and could solve the issue.