Our engineers believe that the most likely cause for those orders to be rejected was the discrepancy b/w the market position at the broker and in MC. Also, according to them, adding the conditions for checking only aggrevated the problem that was already there. We believe that this problem has been addressed in the version 4.0 that supports synchronous auto trading mode.
If you have replicated the issue, investigated and fixed it, you would not have to say something like "
we believe the most likely cause...". This statement is telling me that you still don't know and is just guessing what the cause is and is hoping it is solved now.
However, to be 100% sure we want to run tests in the synchronous mode.
This should have been done already if you really have solved the issue. This statement is telling me that you have done nothing about the issue for the last three months. If you have fixed something, surely you would have run tests to see if this is fixed?
However, to make sure we're all on the same page, I have to ask you to submit once again:
a) the workspace(s)
b) the strategy(ies) used
I have repeatedly sent you log files and workspaces and spent weeks with you on this issue and from your comments above it appears that you have done very little to resolve the issue and is just hoping that something in release 4 fixed it since you haven't done any testing to see if this is fixed. Now you want to start all over again. I don't have the energy to spend another couple of weeks with you on the issue just to get nowhere again. I have sent you all the logfiles and workspaces. Use them.
2. Some market orders are randomly never send to IB. No error message, or anything. MC simply just do not send them.
The reason for those orders not being sent was as follows:
"Can't get order ID from broker for 300 milliseconds"
It means that IB's API never returned the order ID necessary for MC to submit the order. Do you think there might be something wrong with your TWS connection? I'm asking because you're the only customer who seems to consistently have this problem. Maybe you have ideas as to what might be wrong with IB on your machine.
Regards.
There you go again blaming my computer or IB when the fact is that autotrading is simply not robust. I have been using NT, ButtonTrader, Zeroline trader and lately Neoticker to just name a few for a very long time on my machine and I have never had issues with any orders being missed/ignored. Are you saying that if Autotrading do not get a response within 300ms then it simply doesn't send the order? So, the requirements to use autotrading is a super fast computer and a very fast internet connection, otherwise it will not work? Why don't you mention that on your website?
To be honest, I gave up on Autotrading with MC as I have zero confidence in it. I am not going spend any more time to help you fix something I am not going to use anyway. In the beginning when it was still a beta product I was willing to spend the time and resolve issues as issues was expected, but I am not willing to do that in the official release anymore.
You don't need to respond to this. I don't expect this issue to be resolved and know we will just go around in circles again if you do respond. I have accepted the fact that MC Autotrading simply doesn't work.
The only reason I post this is to show that my comments are not subjective and not an excpetion as with the drawdown issue, but that they are based on real facts and bad experiences with your customer support which is more the norm than the exception.