If the original installation of MultiCharts worked properly (i.e. there were no other applications running in the background and no loose processes in the previous version were lingering), then it seems strange.
Were you, by chance, instaling MultiCharts when a previous version crashed and you did not reboot but went forward with updating? This might be an explanation, but I'd like to look at it.
I suggest you give us a call at 888-817-6385 Monday-Friday from 6:30am till 2:00pm ET. We'll use remote desktop connection to research and fix your issue.
Before that please go to
http://tssupport.com/helpdesk, download the HelpDesk program, save it to your desktop and run it when we start the phone conversation. Double-click directly on the “Internet support” inscription.