How to Collect Dumps when MultiCharts is not responding
From MultiCharts
For MultiCharts open the following folder: C:\Program Files\TS Support\MultiCharts64
For MultiCharts .NET open the following folder: C:\Program Files\TS Support\MultiCharts.NET64
- Click LogsCollector or Feedback. See the detailed instruction on how to send the report here.
- Describe what you were doing when the error occurred.
- Click OK.
- Click Save.
- Type your name and your email address and click OK to upload the files.
Please send a description of the problem corresponding to the uploaded log files to support@multicharts.com or to the customer care representative you are working on the subject with.