MultiCharts Logs: Difference between revisions
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MultiCharts log files can be used by the MultiCharts Technical Support team to explain unexpected behavior in the software/its functions or when a situation is not clear and further analysis is needed. Logs, together with screenshots, videos, workspaces, exported scripts and exported symbols can be reviewed when investigating reported issues. | MultiCharts log files can be used by the MultiCharts Technical Support team to explain unexpected behavior in the software/its functions or when a situation is not clear and further analysis is needed. Logs, together with screenshots, videos, workspaces, exported scripts and exported symbols can be reviewed when investigating reported issues. | ||
<div | |||
You can send us the report via the main MultiCharts window → '''Help → Feedback'''. | |||
<div class="important">MultiCharts logs should not be analyzed by anyone who is not related to MultiCharts technical support when either a) diagnosing a particular program behavior or b) finding its solution. </div> | |||
==How Log Files Are Generated== | ==How Log Files Are Generated== | ||
By default when MultiCharts is installed, the standard level of logging is enabled. It is enough to investigate most issues and it doesn't slow down the operation system very much. From the moment Multichart's installer is run, software logs are written down in a particular location. Logs are generated when MultiCharts is launched, the software runs, and logs stay saved even after all MultiCharts products are closed down. The files will stay available no matter how much time has passed, but once MultiCharts is launched again some of the log files from the previous session might be erased and new files will be written in the same location. | By default when MultiCharts is installed, the standard level of logging is enabled. It is enough to investigate most issues and it doesn't slow down the operation system very much. From the moment Multichart's installer is run, software logs are written down in a particular location. Logs are generated when MultiCharts is launched, the software runs, and logs stay saved even after all MultiCharts products are closed down. The files will stay available no matter how much time has passed, but once MultiCharts is launched again some of the log files from the previous session might be erased and new files will be written in the same location. | ||
<div | <div class="note">MultiCharts logs and Order and Position Tracker logs are completely different files and located in different folders. Order and Position Tracker data is stored in binary files and it is not erased on every restart of MultiCharts. Each tab in the Order and Position Tracker window is limited to show 10,000 lines. </div> | ||
==How to Send Log Files Using Feedback Application== | ==How to Send Log Files Using Feedback Application== | ||
#Go to '''Help''' in the main menu. | |||
#Go to '''Help''' in the main menu | #Select '''Feedback'''. | ||
#Select '''Feedback''' | #In the opened window check the boxes, according to the information that should be sent (move your cursor to "i" sign to find the description of what will be sent if the checkbox is enabled). | ||
#In the opened window check the boxes, according to the information that should be sent (move your cursor to "i" sign to find the description of what will be sent if the checkbox is enabled) | #Make sure that you have '''Upload collected data to Help Desk''' box checked, so that we could receive the files. | ||
#Make sure that you have | #Describe what you were doing when the error occurred, steps how to reproduce the issue or any information that might be helpful. | ||
#Describe what you were doing when the error occurred, steps how to reproduce the issue or any information that might be helpful | #Type your email address and your name in the corresponding fields (they are required) and click '''Send''' button to upload the files to MultiCharts FTP Server. | ||
#Type your email address and your name in the corresponding fields (they are required) and click '''Send''' button to upload the files to MultiCharts FTP Server | |||
Once all the files are successfully sent, a window with ''' | Once all the files are successfully sent, a window with '''Uploading collected data complete''' message will appear. | ||
<div | <div class="note">If Feedback application cannot be accessed from MultiCharts, it is possible to open it from '''Windows Start menu''' or from the folder, where MultiCharts was installed, by default it is: | ||
*MultiCharts | *MultiCharts: C:\Program Files\TS Support\MultiCharts64\FeedBack.exe | ||
*MultiCharts .NET: C:\Program Files\TS Support\MultiCharts .NET64\FeedBack.exe | |||
*MultiCharts .NET | |||
</div> | </div> | ||
Latest revision as of 15:35, 28 June 2024
MultiCharts log files can be used by the MultiCharts Technical Support team to explain unexpected behavior in the software/its functions or when a situation is not clear and further analysis is needed. Logs, together with screenshots, videos, workspaces, exported scripts and exported symbols can be reviewed when investigating reported issues.
You can send us the report via the main MultiCharts window → Help → Feedback.
How Log Files Are Generated
By default when MultiCharts is installed, the standard level of logging is enabled. It is enough to investigate most issues and it doesn't slow down the operation system very much. From the moment Multichart's installer is run, software logs are written down in a particular location. Logs are generated when MultiCharts is launched, the software runs, and logs stay saved even after all MultiCharts products are closed down. The files will stay available no matter how much time has passed, but once MultiCharts is launched again some of the log files from the previous session might be erased and new files will be written in the same location.
How to Send Log Files Using Feedback Application
- Go to Help in the main menu.
- Select Feedback.
- In the opened window check the boxes, according to the information that should be sent (move your cursor to "i" sign to find the description of what will be sent if the checkbox is enabled).
- Make sure that you have Upload collected data to Help Desk box checked, so that we could receive the files.
- Describe what you were doing when the error occurred, steps how to reproduce the issue or any information that might be helpful.
- Type your email address and your name in the corresponding fields (they are required) and click Send button to upload the files to MultiCharts FTP Server.
Once all the files are successfully sent, a window with Uploading collected data complete message will appear.
- MultiCharts: C:\Program Files\TS Support\MultiCharts64\FeedBack.exe
- MultiCharts .NET: C:\Program Files\TS Support\MultiCharts .NET64\FeedBack.exe