How to Collect Dumps: Difference between revisions
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Dump files contain information necessary for investigating crash and "platform freezing" issues. | Dump files contain information necessary for investigating crash and "platform freezing" issues. | ||
If the platform is not responding you can send a report via the '''Windows Start''' menu → '''MultiCharts''' folder → '''Feedback'''. | If the platform is not responding you can send a report via the '''Windows Start''' menu → '''MultiCharts''' folder → '''Feedback'''. Please make sure the '''Attach minidump for crash analysis''' box is checked. | ||
You can collect dump files yourself using '''Debug Diagnostic Tool'''. | You can collect dump files yourself using '''Debug Diagnostic Tool'''. | ||
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# Now you need to go to C:\Program Files\DebugDiag\Logs\Misc (or C:\Program Files (x86)\DebugDiag\Logs\Misc if you have a 32 bit Operation System). | # Now you need to go to C:\Program Files\DebugDiag\Logs\Misc (or C:\Program Files (x86)\DebugDiag\Logs\Misc if you have a 32 bit Operation System). | ||
# There you should find 2 files for each of the processes you have previously created dumps for. Please copy them to your Desktop because you won't be able to zip them in that folder. Zip the files on your Desktop, and send it to [http://www.multicharts.com/support/| MultiCharts Support]. | # There you should find 2 files for each of the processes you have previously created dumps for. Please copy them to your Desktop because you won't be able to zip them in that folder. Zip the files on your Desktop, and send it to [http://www.multicharts.com/support/| MultiCharts Support]. | ||
Latest revision as of 12:27, 26 June 2024
Dump files contain information necessary for investigating crash and "platform freezing" issues.
If the platform is not responding you can send a report via the Windows Start menu → MultiCharts folder → Feedback. Please make sure the Attach minidump for crash analysis box is checked.
You can collect dump files yourself using Debug Diagnostic Tool.
How to collect Dumps using Debug Diagnostic Tool
- Go to Microsoft Download Center and download Debug Diagnostic Tool.
- After you have downloaded DebugDiag.msi and installed it on your computer, go to Windows Start menu → Debug Diagnostics Tool → Debug Diag.
- At the start of the application you will see the active Select Rule Type dialogue. Cancel it.
- Go to Processes tab.
- Under this tab you should find the required process, right click on it → Create Mini Userdump.
- Now you need to go to C:\Program Files\DebugDiag\Logs\Misc (or C:\Program Files (x86)\DebugDiag\Logs\Misc if you have a 32 bit Operation System).
- There you should find 2 files for each of the processes you have previously created dumps for. Please copy them to your Desktop because you won't be able to zip them in that folder. Zip the files on your Desktop, and send it to MultiCharts Support.
