How to Collect Dumps when MultiCharts is not responding: Difference between revisions
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For MultiCharts open the following folder: C:\Program Files\TS Support\MultiCharts64<br> | For MultiCharts open the following folder: C:\Program Files\TS Support\MultiCharts64<br> | ||
For MultiCharts. | For MultiCharts.NET open the following folder: C:\Program Files\TS Support\MultiCharts.NET64 | ||
#Click '''LogsCollector''' or '''Feedback'''. See the detailed instruction on how to use them here: [[MultiCharts Logs]] | #Click '''LogsCollector''' or '''Feedback'''. See the detailed instruction on how to use them here: [[MultiCharts Logs]] | ||
#Describe what you were doing when the error occurred | #Describe what you were doing when the error occurred | ||
Revision as of 14:19, 17 June 2024
For MultiCharts open the following folder: C:\Program Files\TS Support\MultiCharts64
For MultiCharts.NET open the following folder: C:\Program Files\TS Support\MultiCharts.NET64
- Click LogsCollector or Feedback. See the detailed instruction on how to use them here: MultiCharts Logs
- Describe what you were doing when the error occurred
- Click OK
- Click Save
- Type your name and your email address and click OK to upload the files
Please send a description of the problem corresponding to the uploaded log files to support@multicharts.com or to the customer care representative you are working on the subject with.
