MultiCharts Logs: Difference between revisions
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==How to Send Log Files Using Feedback Application== | ==How to Send Log Files Using Feedback Application== | ||
#Go to '''Help''' in the main menu | #Go to '''Help''' in the main menu | ||
#Select '''Feedback''' | #Select '''Feedback''' |
Revision as of 16:04, 17 June 2024
MultiCharts log files can be used by the MultiCharts Technical Support team to explain unexpected behavior in the software/its functions or when a situation is not clear and further analysis is needed. Logs, together with screenshots, videos, workspaces, exported scripts and exported symbols can be reviewed when investigating reported issues.
How Log Files Are Generated
By default when MultiCharts is installed, the standard level of logging is enabled. It is enough to investigate most issues and it doesn't slow down the operation system very much. From the moment Multichart's installer is run, software logs are written down in a particular location. Logs are generated when MultiCharts is launched, the software runs, and logs stay saved even after all MultiCharts products are closed down. The files will stay available no matter how much time has passed, but once MultiCharts is launched again some of the log files from the previous session might be erased and new files will be written in the same location.
How to Send Log Files Using Feedback Application
- Go to Help in the main menu
- Select Feedback
- In the opened window check the boxes, according to the information that should be sent (move your cursor to "i" sign to find the description of what will be sent if the checkbox is enabled)
- Make sure that you have "Upload collected data to Help Desk" box checked, so that we could receive the files
- Describe what you were doing when the error occurred, steps how to reproduce the issue or any information that might be helpful
- Type your email address and your name in the corresponding fields (they are required) and click Send button to upload the files to MultiCharts FTP Server
Once all the files are successfully sent, a window with "Uploading collected data complete" message will appear.
- MultiCharts 32-bit version: C:\Program Files (x86)\TS Support\MultiCharts\FeedBack.exe
- MultiCharts 64-bit version: C:\Program Files\TS Support\MultiCharts64\FeedBack.exe
- MultiCharts .NET 32-bit version: C:\Program Files (x86)\TS Support\MultiCharts .NET\FeedBack.exe
- MultiCharts .NET 64-bit version: C:\Program Files\TS Support\MultiCharts .NET64\FeedBack.exe
How to Send Log Files Using LogsCollector
- Select Help in the main menu
- Select Support
- Click LogsCollector
- Describe what you were doing when the error occurred
- Click OK
- Click Save
- Type your name and your email address and click OK to upload the files to MultiCharts FTP Server.
How to Send Log Files
- Select Help in the main menu
- Select Feedback
- Click Send logs