How to Collect Dumps when MultiCharts is not responding: Difference between revisions
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For MultiCharts open the following folder: C:\Program Files\TS Support\MultiCharts64<br> | |||
For MultiCharts.Net open the following folder: C:\Program Files\TS Support\MultiCharts.NET64 | |||
#Click '''LogsCollector''' or '''Feedback'''. See the detailed instruction on how to use them here: [[MultiCharts Logs]] | #Click '''LogsCollector''' or '''Feedback'''. See the detailed instruction on how to use them here: [[MultiCharts Logs]] | ||
#Describe what you were doing when the error occurred | #Describe what you were doing when the error occurred | ||
#Click '''OK''' | #Click '''OK''' | ||
#Click '''Save''' | #Click '''Save''' | ||
#Type your name and your email address and click '''OK''' to upload the files | #Type your name and your email address and click '''OK''' to upload the files | ||
<div | <div class="note">Please send a description of the problem corresponding to the uploaded log files to [mailto:support@multicharts.com support@multicharts.com] or to the customer care representative you are working on the subject with.</div> | ||
[[Category:FAQ]] | [[Category:FAQ]] | ||
Revision as of 13:42, 17 June 2024
For MultiCharts open the following folder: C:\Program Files\TS Support\MultiCharts64
For MultiCharts.Net open the following folder: C:\Program Files\TS Support\MultiCharts.NET64
- Click LogsCollector or Feedback. See the detailed instruction on how to use them here: MultiCharts Logs
- Describe what you were doing when the error occurred
- Click OK
- Click Save
- Type your name and your email address and click OK to upload the files
Please send a description of the problem corresponding to the uploaded log files to support@multicharts.com or to the customer care representative you are working on the subject with.
