How to Collect Dumps when MultiCharts is not responding: Difference between revisions
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For MultiCharts open the following folder: C:\Program Files\TS Support\MultiCharts64<br> | For MultiCharts open the following folder: C:\Program Files\TS Support\MultiCharts64<br> | ||
For MultiCharts.NET open the following folder: C:\Program Files\TS Support\MultiCharts.NET64 | For MultiCharts .NET open the following folder: C:\Program Files\TS Support\MultiCharts.NET64 | ||
#Click '''LogsCollector''' or '''Feedback'''. See the detailed instruction on how to | #Click '''LogsCollector''' or '''Feedback'''. <div class="tip-no-title">See the detailed instruction on how to send the report [[How to Send Reports|here]].</div> | ||
#Describe what you were doing when the error occurred | #Describe what you were doing when the error occurred. | ||
#Click '''OK''' | #Click '''OK'''. | ||
#Click '''Save''' | #Click '''Save'''. | ||
#Type your name and your email address and click '''OK''' to upload the files | #Type your name and your email address and click '''OK''' to upload the files. | ||
<div class="note">Please send a description of the problem corresponding to the uploaded log files to [mailto:support@multicharts.com support@multicharts.com] or to the customer care representative you are working on the subject with.</div> | <div class="note">Please send a description of the problem corresponding to the uploaded log files to [mailto:support@multicharts.com support@multicharts.com] or to the customer care representative you are working on the subject with.</div> | ||
[[Category:FAQ]] | [[Category:FAQ]] | ||
Revision as of 13:11, 18 June 2024
For MultiCharts open the following folder: C:\Program Files\TS Support\MultiCharts64
For MultiCharts .NET open the following folder: C:\Program Files\TS Support\MultiCharts.NET64
- Click LogsCollector or Feedback. See the detailed instruction on how to send the report here.
- Describe what you were doing when the error occurred.
- Click OK.
- Click Save.
- Type your name and your email address and click OK to upload the files.
Please send a description of the problem corresponding to the uploaded log files to support@multicharts.com or to the customer care representative you are working on the subject with.
