How to Collect Dumps when MultiCharts is not responding: Difference between revisions

Revision as of 13:37, 18 June 2024

For MultiCharts open the following folder: C:\Program Files\TS Support\MultiCharts64
For MultiCharts .NET open the following folder: C:\Program Files\TS Support\MultiCharts.NET64

Launch Feedback.
See the detailed instruction on how to send the report here.
Make sure the Attach minidump for crash analysis box is checked.
Describe what you were doing when the error occurred.
Type your name and your email address and click Send to upload the files.

Please send a description of the problem corresponding to the uploaded log files to support@multicharts.com or to the customer care representative you are working on the subject with.

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 For MultiCharts open the following folder: C:\Program Files\TS Support\MultiCharts64<br>
 For MultiCharts .NET open the following folder: C:\Program Files\TS Support\MultiCharts.NET64
-#Click '''LogsCollector''' or '''Feedback'''. <div class="tip-no-title">See the detailed instruction on how to send the report [[How to Send Reports|here]].</div>
+#Launch '''Feedback'''. <div class="tip-no-title">See the detailed instruction on how to send the report [[How to Send Reports|here]].</div>
+#Make sure the '''Attach minidump for crash analysis''' box is checked.
 #Describe what you were doing when the error occurred.
-#Click '''OK'''.
+#Type your name and your email address and click '''Send''' to upload the files.
-#Click '''Save'''.
-#Type your name and your email address and click '''OK''' to upload the files.
 <div class="note">Please send a description of the problem corresponding to the uploaded log files to [mailto:support@multicharts.com support@multicharts.com] or to the customer care representative you are working on the subject with.</div>
 [[Category:FAQ]]