Problems with Data in MultiCharts: Difference between revisions
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* There is not a single workspace opened in MultiCharts. | * There is not a single workspace opened in MultiCharts. | ||
To change the mode in MultiCharts click: | To change the mode in MultiCharts click: | ||
# '''File''' | # '''File'''. | ||
# '''Preferences''' | # '''Preferences'''. | ||
# '''Data''' tab. | # '''Data''' tab. | ||
<div | <div class="note"> If the '''Download Missing Historical Data''' box is checked, MultiCharts will receive requested historical data from a data vendor’s servers, that is, if the data is not previously stored in MultiCharts database. If the box is not checked, only real-time data will be received.</div> | ||
To learn more about how data is saved to MultiCharts database, read [[Collecting and Saving Data to MultiCharts Database|this article]]. | <div class="tip-no-title">To learn more about how data is saved to MultiCharts database, read [[Collecting and Saving Data to MultiCharts Database|this article]].</div> | ||
==Data Source Settings== | ==Data Source Settings== | ||
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Each supported data vendor in MultiCharts provides a different limited amount of data. To learn how much data is provided in MultiCharts by a specific data source, follow this [[https://www.multicharts.com/features/data-feeds/]] link. | Each supported data vendor in MultiCharts provides a different limited amount of data. To learn how much data is provided in MultiCharts by a specific data source, follow this [[https://www.multicharts.com/features/data-feeds/]] link. | ||
Offline/Online mode affects all data sources; however, there are also some specific data sources with additional settings that can affect data being received in MultiCharts from particular data vendors’ servers: | Offline/Online mode affects all data sources; however, there are also some specific data sources with additional settings that can affect data being received in MultiCharts from particular data vendors’ servers: | ||
* Historical data from [[Interactive Brokers]] | * Historical data from [[Interactive Brokers]] | ||
* Historical data from [[IQFeed]] | * Historical data from [[IQFeed]] | ||
=Troubleshooting= | =Troubleshooting= | ||
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Before checking the settings in MultiCharts, it is recommended to check the historical data's availability in data vendor's software. | Before checking the settings in MultiCharts, it is recommended to check the historical data's availability in data vendor's software. | ||
If the historical data is not coming from the data vendor’s server in MultiCharts, please check the following settings: | If the historical data is not coming from the data vendor’s server in MultiCharts, please check the following settings: | ||
# The software is in [[Problems with Data in MultiCharts#Online/Offline Mode|Online mode and the Download Missing Historical Data box]] is checked | # The software is in [[Problems with Data in MultiCharts#Online/Offline Mode|Online mode and the Download Missing Historical Data box]] is checked. | ||
# The [[Built-in Data Sources|data source]] is set up correctly in QuoteManager | # The [[Built-in Data Sources|data source]] is set up correctly in QuoteManager. | ||
# The data vendor provides this type of data | # The data vendor provides this type of data. | ||
# The symbol [[Data Sources Overview#Adding Symbol from the Supplied Data Vendor List|should be added correctly]] | # The symbol [[Data Sources Overview#Adding Symbol from the Supplied Data Vendor List|should be added correctly]]. | ||
# [[Creating Charts#Merging Data Sources into a Single Chart|Merging]] is not checked until it is required (this should be used only for merging 2 different data sources into 1 single chart) | # [[Creating Charts#Merging Data Sources into a Single Chart|Merging]] is not checked until it is required (this should be used only for merging 2 different data sources into 1 single chart). | ||
# The chart type and [[chart Resolution]] are correct | # The chart type and [[chart Resolution]] are correct. | ||
# The [[Quote Field]] is correct | # The [[Quote Field]] is correct. | ||
# The [[What Affects Chart Timestamps|sessions]] are correct | # The [[What Affects Chart Timestamps|sessions]] are correct. | ||
# The [[Data Range]] of the chart is correct (compare to point 3 and 5) | # The [[Data Range]] of the chart is correct (compare to point 3 and 5). | ||
# Windows date and time corresponds to current date and time for the selected time zone | # Windows date and time corresponds to current date and time for the selected time zone. | ||
# If your data vendor has its own software or there is another program on your PC working with the same data provider, please try to plot an identical chart there and compare the results. | # If your data vendor has its own software or there is another program on your PC working with the same data provider, please try to plot an identical chart there and compare the results. | ||
# Reload the chart by pressing CTRL+R on your keyboard (when the chart window is active) or by going to View | # Reload the chart by pressing CTRL+R on your keyboard (when the chart window is active) or by going to View → Reload → ... | ||
<div | <div class="note"> To learn more about how various resolutions are built, read [[Tick, Minute and Daily Data|this article]].</div> | ||
<div | <div class="note"> To learn more about how the sessions setting affects charts, read [[What Affects Chart Timestamps|this article]].</div> | ||
<div | <div class="important">When the software requests historical data from a data source’s server, the returned data is stored locally in the database (TradeStation data can be either saved or unsaved depending on the specific setting). If a data vendor doesn’t return historical data for whatever reason, a so-called “empty interval” is recorded in the database, so MultiCharts will not fill the gap when the missing data becomes available on data source end (you can check what data is already stored in the database by making a right-click on the symbols in QM and selecting "Edit Data..."). In this case customers should reload the data manually in MultiCharts: new historical data for the specified period will be requested; previously stored data and empty intervals will be replaced by new data from the server and saved in the local database.</div> | ||
If there is a gap in the data series when a custom futures is plotted, please make sure the data is available for the individual contracts used for this custom futures. | If there is a gap in the data series when a custom futures is plotted, please make sure the data is available for the individual contracts used for this custom futures. | ||
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In case real-time data is not coming from the data vendor’s server in MultiCharts, please check the following settings: | In case real-time data is not coming from the data vendor’s server in MultiCharts, please check the following settings: | ||
===Absence of Real-Time Data on Chart=== | ===Absence of Real-Time Data on Chart=== | ||
# The software is in [[Problems with Data in MultiCharts#Online|Online mode]] | # The software is in [[Problems with Data in MultiCharts#Online|Online mode]]. | ||
# The data source is set up correctly in QuoteManager | # The data source is set up correctly in QuoteManager. | ||
# The data vendor provides this type of data; | # The data vendor provides this type of data; | ||
# The symbol [[Data Sources Overview#Adding Symbol from Data Vendor Supplied List|should be added correctly]] | # The symbol [[Data Sources Overview#Adding Symbol from Data Vendor Supplied List|should be added correctly]]. | ||
# [[Creating Charts#Merging Data Sources into a Single Chart|Merging]] is not checked until it is required (this should be used only for merging 2 different data sources into 1 single chart) | # [[Creating Charts#Merging Data Sources into a Single Chart|Merging]] is not checked until it is required (this should be used only for merging 2 different data sources into 1 single chart). | ||
# The [[Quote Field]] is correct | # The [[Quote Field]] is correct. | ||
# The [[What Affects Chart Timestamps|sessions]] are correct | # The [[What Affects Chart Timestamps|sessions]] are correct. | ||
# Windows date and time corresponds to current date and time for the selected time zone | # Windows date and time corresponds to current date and time for the selected time zone. | ||
# Your data subscription is not delayed. When the time zone of the chart is set to local, the time in the status line of the chart should match your local Windows clock. If the time in the status line doesn't match it, the data is delayed and you will have to wait until the delay is over and the real-time comes in. | # Your data subscription is not delayed. When the time zone of the chart is set to local, the time in the status line of the chart should match your local Windows clock. If the time in the status line doesn't match it, the data is delayed and you will have to wait until the delay is over and the real-time comes in. | ||
A custom indicator that helps find out if data is not coming in real-time can be found here: [http://www.multicharts.com/discussion/viewtopic.php?f=16&t=11715] | A custom indicator that helps find out if data is not coming in real-time can be found here: [http://www.multicharts.com/discussion/viewtopic.php?f=16&t=11715] | ||
===Absence of Real-Time Data in DOM, Trade Bar or Chart Trading Panel=== | ===Absence of Real-Time Data in DOM, Trade Bar or Chart Trading Panel=== | ||
# The software is in [[Problems with Data in MultiCharts#Online|Online mode]] | # The software is in [[Problems with Data in MultiCharts#Online|Online mode]]. | ||
# The [[Built-in Data Sources|data source]] is set up correctly in QuoteManager | # The [[Built-in Data Sources|data source]] is set up correctly in QuoteManager. | ||
# The same [[Broker Profiles Overview#Understanding Broker Profiles|Broker Profile]] is set up correctly and connected | # The same [[Broker Profiles Overview#Understanding Broker Profiles|Broker Profile]] is set up correctly and connected. | ||
# The data vendor provides this type of data | # The data vendor provides this type of data. | ||
# The symbol [[Data Sources Overview#Adding Symbol from Data Vendor Supplied List|should be added correctly]] | # The symbol [[Data Sources Overview#Adding Symbol from Data Vendor Supplied List|should be added correctly]]. | ||
# [[Symbol Mapping]] is set up correctly | # [[Symbol Mapping]] is set up correctly. | ||
# Your data subscription is not delayed. | # Your data subscription is not delayed. | ||
[[Category:FAQ]] | [[Category:FAQ]] |