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==Green Light Indication in MultiCharts== | ==Green Light Indication in MultiCharts== | ||
* At the bottom right corner of MultiCharts there is an indicator to show the current connection status to MultiCharts authorization server. If it is green, the connection is established and your registration name (usually the customer's first and last name, all lower case) and registration code (16 digits that should not be mixed with the MultiCharts User ID) is verified. As a result, it is possible to receive data from connected data source. Red or yellow means you can’t receive data. Possible reasons: | * At the bottom right corner of MultiCharts there is an indicator to show the current connection status to MultiCharts authorization server. If it is green, the connection is established and your registration name (usually the customer's first and last name, all lower case) and registration code (16 digits that should not be mixed with the MultiCharts User ID) is verified. As a result, it is possible to receive data from connected data source. Red or yellow means you can’t receive data. Possible reasons: | ||
** Incorrect registration name/code | ** Incorrect registration name/code. | ||
** Internet connection problem | ** Internet connection problem. | ||
** Antivirus or firewall blocks MC from license verification | ** Antivirus or firewall blocks MC from license verification. | ||
** [[How to Configure a Proxy Connection|Proxy connection]] should be used but it is not set up | ** [[How to Configure a Proxy Connection|Proxy connection]] should be used but it is not set up. | ||
** A problem on MultiCharts Authorization server | ** A problem on MultiCharts Authorization server. | ||
* At the top of the program there is the [[Trade Bar]] (shown by default), where all [[Broker Profiles Overview|Broker Profiles]] are located. Each of them has an indicator that is showing the current connection state to a particular broker. Connection to a data source and to a broker is separate in MultiCharts. It is important to understand that a connected status (green) has nothing in common with plotting data in MultiCharts. However, it is required to be connected to receive prices in the [[Depth of market (DOM)|DOM window]], [[Chart Trading|Chart Trading Panel]] and Trade Bar. | * At the top of the program there is the [[Trade Bar]] (shown by default), where all [[Broker Profiles Overview|Broker Profiles]] are located. Each of them has an indicator that is showing the current connection state to a particular broker. Connection to a data source and to a broker is separate in MultiCharts. It is important to understand that a connected status (green) has nothing in common with plotting data in MultiCharts. However, it is required to be connected to receive prices in the [[Depth of market (DOM)|DOM window]], [[Chart Trading|Chart Trading Panel]] and Trade Bar. | ||