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Dump files contain information necessary for investigating crash and "platform freezing" issues | Dump files contain information necessary for investigating crash and "platform freezing" issues. | ||
If the platform is not responding you can send a report via the '''Windows Start''' menu → '''MultiCharts''' folder → '''Feedback'''. | |||
You can collect dump files yourself using '''Debug Diagnostic Tool'''. | |||
==How to collect Dumps using Debug Diagnostic Tool== | ==How to collect Dumps using Debug Diagnostic Tool== | ||
# Go to [https://www.microsoft.com/en-us/download/details.aspx?id=58210 Microsoft Download Center] and download Debug Diagnostic Tool. | # Go to [https://www.microsoft.com/en-us/download/details.aspx?id=58210 Microsoft Download Center] and download Debug Diagnostic Tool. | ||
# After you have downloaded DebugDiag.msi and installed it on your computer, go to Windows Start menu | # After you have downloaded '''DebugDiag.msi''' and installed it on your computer, go to '''Windows Start''' menu → '''Debug Diagnostics Tool → Debug Diag'''. | ||
# At the start of the application you will see the active | # At the start of the application you will see the active '''Select Rule Type''' dialogue. Cancel it. | ||
# Go to | # Go to '''Processes''' tab. | ||
# Under this tab you should find the required process, right click on it | # Under this tab you should find the required process, right click on it → '''Create Mini Userdump'''. | ||
# Now you need to go to C:\Program Files\DebugDiag\Logs\Misc (or C:\Program Files (x86)\DebugDiag\Logs\Misc if you have a 32 bit Operation System). | # Now you need to go to C:\Program Files\DebugDiag\Logs\Misc (or C:\Program Files (x86)\DebugDiag\Logs\Misc if you have a 32 bit Operation System). | ||
# There you should find 2 files for each of the processes you have previously created dumps for. Please copy them to your Desktop because you won't be able to zip them in that folder. Zip the files on your Desktop, and send it to [http://www.multicharts.com/support/| MultiCharts Support]. | # There you should find 2 files for each of the processes you have previously created dumps for. Please copy them to your Desktop because you won't be able to zip them in that folder. Zip the files on your Desktop, and send it to [http://www.multicharts.com/support/| MultiCharts Support]. | ||
<div class="note">If you are using MultiCharts 32 bit on a 64 bit Operation System you should download 32 bit version of DebugDiag. | <div class="note">If you are using an MultiCharts 32 bit on a 64 bit Operation System you should download 32 bit version of DebugDiag. | ||
</div> | </div> |